FBW Farms | Shipping Policy
SHIPPING POLICY
Orders are processed between Monday and Friday. Deliveries will be made from Tuesday through Friday. Need it quicker? Just about anything is possible for additional shipping fees.

Our packaging: The product is fresh-frozen in a vacuum sealed air tight packaging. The item will be shipped in a reusable FBW thermal bag which is then placed in a food grade high performance thermal insulation box. Finally, to ensure the coldness, a reusable Cryo-Gel gel pack is placed to further protect its integrity.

SHIPPING RATES
  1. Standard Shipping: $32 for Greater Montreal Area (1-3 days)
    1. Your product will arrive within 1 to 3 days based on the delivery address. Orders must be received by 1 p.m. in order to be shipped out the same day otherwise the product will be shipped out the next day.
  2. Expedited Shipping: Please contact our Customer Service Rep to discuss quicker options and cost.


SHIPPING WARNINGS
  • Holidays, weather, and unforeseen circumstances can cause delays in deliveries. FBW is not liable for any such delays and does not guarantee delivery times.
  • Deliveries cannot be made to a PO box
  • FBW is not responsible for incorrect or incomplete shipping addresses


REFUNDS AND RETURNS
As the product is destined for human consumption, we are not able to accept returns back to our facility. However, we stand by our product and if you feel the product received does not meet our standards , please contact our professional staff within 5 days of receiving the goods and we will gladly assist you.